Customer Terms of Service
Version 1.2 · Effective from 8 September 2026
These terms supplement Jard's General Terms and apply to you when you use the Jard platform as a Customer. In case of conflict, these terms prevail in matters concerning Customers. Terms not separately defined here have the same meaning as in the General Terms.
1. Scope
These terms apply to you when you use the Platform as a consumer, that is, a private individual ordering services primarily for non-business purposes. The Platform is not currently offered to business customers, housing companies, property managers, or other legal entities without a separate agreement with Jard.
2. How the Platform works for the Customer
A service is ordered as follows:
- Request. You submit a request through the Platform describing the service you need (such as cleaning, yard work, moving, or window cleaning), the location, your preferred timing, and any other relevant details.
- Partner's offer. One or more Partners may respond with an offer stating at least the price, the estimated duration, and a proposed time.
- Acceptance. You may accept the offer of your choice on the Platform. A service contract is formed between you and the Partner at the moment of acceptance on the terms of the Partner's offer.
- Communication. After acceptance, you and the Partner can discuss details through the Platform's chat.
- Performance. The Partner performs the service at the agreed time.
- Payment. You pay the Partner directly for the service in the manner indicated by the Partner (such as invoice, MobilePay, or cash). Jard does not collect or process the payment for the service.
3. Contractual relationship and Jard's role
By accepting the Partner's offer, a contract is formed directly between you and the Partner. Jard is not a party to this service contract. Jard is not responsible for the performance of the service, its quality, outcome, delays, or any damage that may arise in connection with the service.
The Partner acts as an independent trader in its own name and is not an employee, agent, or subcontractor of Jard.
4. Price and payment
The price of the service and the scope of work are based on the Partner's offer that you have accepted on the Platform. The stated price is the final price and includes value added tax where the Partner's activity is subject to VAT (VAT 25.5 % in 2026, unless otherwise stated). The Partner is responsible for the lawfulness of its pricing and VAT treatment, and for ensuring that you receive a lawful receipt or invoice for the assignment — either from the Partner directly or from the invoicing service they use.
The final price may deviate from the offer only if:
- the actual scope of work materially differs from what was described in your request (such as an error in the area to be cleaned, or unexpected damage requiring additional work), and
- the Partner has informed you of the change and its estimated impact on the price before starting the additional work, and
- you have approved the change.
You pay the Partner directly for the service. The payment date, method, and other payment terms are governed by the contract between you and the Partner. In the event of a complaint, you have statutory rights as a consumer; see section 7.
Jard's service fee
In addition to the price of the service, you pay Jard a service fee of 5 euros for every offer you accept. The fee is charged by Yardscape Oy and covers our checks on Partners, running the Platform and support.
Yardscape Oy is not registered for VAT, so the service fee does not include VAT.
When the service fee is charged:
- When you post a request, your payment card is stored on the Platform. Nothing is charged at this point.
- The service fee is charged to your card when you accept a Partner's offer.
- If no Partner makes an offer, or if you accept none of them, no service fee is charged at all.
The service fee is separate from the price you pay the Partner for the work. Jard still does not collect or remit the payment between you and the Partner.
5. Cancellation before the service starts
You may cancel an accepted offer through the Platform or by notifying the Partner. A cancellation made at short notice may give the Partner the right to a reasonable compensation. Unless the Partner's offer expressly states otherwise, the following indicative limits apply:
| Time of cancellation | Partner's right to compensation |
|---|---|
| More than 24 h before the service starts | No compensation |
| Less than 24 h before the service starts | Reasonable compensation, capped at the estimated price of the service |
| No-show (you do not allow the Partner to start at the agreed time) | The full estimated price of the service |
Any cancellation fee is a matter between the Customer and the Partner, not a charge collected by Jard. Jard's own service fee is handled separately:
| Time of cancellation | Jard's 5 euro service fee |
|---|---|
| 24 hours or more before the service starts | Refunded in full |
| Less than 24 hours before the service starts | Not refunded |
The refund is made to the same payment card the fee was charged to.
If the Partner cancels an accepted offer, you incur no payment obligation. You are free to submit a new request through the Platform.
6. Consumer's right of withdrawal in distance selling
Under chapter 6 of the Finnish Consumer Protection Act, you have a 14-day right of withdrawal for a service ordered through the Platform. The withdrawal period begins on the day you accept the Partner's offer.
Exception: if you ask the Partner to start the service before the withdrawal period ends:
- and the service is fully performed before you exercise the right of withdrawal, the right lapses;
- and the service is partially performed at the time of withdrawal, you pay the Partner a reasonable amount for the work done up to that point.
Withdrawal is exercised by notifying the Partner or Jard (info@jard.fi). Jard will forward the notice to the Partner.
The right of withdrawal concerns the service performed by the Partner. Refunds of Jard's service fee are governed by section 5.
7. Complaints and Customer rights
If the service is defective, please notify the Partner in the first instance without undue delay. As a consumer, you have rights under the Finnish Consumer Protection Act, including the right to demand correction of the defect, a price reduction, termination of the contract, or damages directly from the Partner.
Jard's role in a complaint. Jard is not a party to the service contract and is not responsible for defects in the service performed by the Partner. Jard may, at your request, help convey information between you and the Partner and assess whether the matter warrants action against the Partner under the Platform's rules (such as a warning or closure of the account).
If a complaint is not resolved between you and the Partner, you may:
- refer the matter to the Finnish Consumer Disputes Board (kuluttajariita.fi)
- seek advice from the Consumer Advisory Service (kkv.fi/kuluttajaneuvonta)
8. Customer obligations
You agree to:
- provide truthful and sufficient information in your request and in subsequent communication
- enable the Partner's access to the service location at the agreed time
- treat the Partner and other Users respectfully
- give timely notice of any obstacles, changes, or safety risks (such as pets, allergies, or access routes)
- pay the agreed price on time
If you cause damage to the Partner's property, person, or to a third party intentionally or through gross negligence, you are liable directly to the injured party. Jard is not liable for damage caused by a Customer.
9. Reviews
You may leave a review of a Partner after the service. Reviews must:
- be truthful and based on your own experience
- be appropriate (not offensive, discriminatory, derogatory, or unlawful)
- relate to the service you received, not to the Partner as a person beyond that
Jard may remove, edit, or hide reviews that violate these rules or that Jard considers to be inauthentic or misleading.
10. Communication outside the Platform
Please keep communication with the Partner within the Platform's chat. This is for your benefit, so that:
- you and the Partner have a shared written record of what was agreed
- any disagreement can be addressed reliably
- you can make use of the Platform's safety features
Do not arrange services off-Platform with a Partner found through the Platform. Partners are bound by their own agreement with Jard not to do so.
11. Privacy
The processing of your personal data is described in the Privacy Policy (jard.fi/privacy).
12. Closing a user account
You may close your user account at any time through the Platform's settings or by contacting info@jard.fi. Any open accepted offers should be brought to a conclusion with the Partner before the account is closed.
Jard's right to close an account or restrict access to the Platform is set out in sections 6 and 7 of the General Terms.
13. Governing law and disputes
These terms are governed by the laws of Finland. A consumer always retains mandatory statutory protection. Disputes are resolved in accordance with section 13 of the General Terms.
Contact: info@jard.fi · jard.fi