Customer Terms of Service

Version 1.0 · Effective from 16 May 2026

These terms supplement Jard's General Terms and apply to you when you use the Jard platform as a Customer. In case of conflict, these terms prevail in matters concerning Customers. Terms not separately defined here have the same meaning as in the General Terms.

1. Scope

These terms apply to you when you use the Platform as a consumer, that is, a private individual ordering services primarily for non-business purposes. The Platform is not currently offered to business customers, housing companies, property managers, or other legal entities without a separate agreement with Jard.

2. How the Platform works for the Customer

A service is ordered as follows:

1. Request. You submit a request through the Platform describing the service you need (such as cleaning, yard work, moving, or window cleaning), the location, your preferred timing, and any other relevant details.
2. Partner's offer. One or more Partners may respond with an offer stating at least the price, the estimated duration, and a proposed time.
3. Acceptance. You may accept the offer of your choice on the Platform. A service contract is formed between you and the Partner at the moment of acceptance on the terms of the Partner's offer.
4. Communication. After acceptance, you and the Partner can discuss details through the Platform's chat.
5. Performance. The Partner performs the service at the agreed time.
6. Payment. You pay the Partner directly for the service in the manner indicated by the Partner (such as invoice, MobilePay, or cash). Jard does not collect or process the payment for the service.

3. Contractual relationship and Jard's role

By accepting the Partner's offer, a contract is formed directly between you and the Partner. Jard is not a party to this service contract. Jard is not responsible for the performance of the service, its quality, outcome, delays, or any damage that may arise in connection with the service.

The Partner acts as an independent trader in its own name and is not an employee, agent, or subcontractor of Jard.

4. Price and payment

The price of the service and the scope of work are based on the Partner's offer that you have accepted on the Platform. The price must include value added tax (VAT 25.5 % in 2026, unless otherwise stated). The Partner is responsible for the lawfulness of its pricing, its VAT treatment, and its receipts or invoices.

The final price may deviate from the offer only if:

• the actual scope of work materially differs from what was described in your request (such as an error in the area to be cleaned, or unexpected damage requiring additional work), and
• the Partner has informed you of the change and its estimated impact on the price before starting the additional work, and
• you have approved the change.

You pay the Partner directly for the service. The payment date, method, and other payment terms are governed by the contract between you and the Partner. In the event of a complaint, you have statutory rights as a consumer; see section 7.

5. Cancellation before the service starts

You may cancel an accepted offer through the Platform or by notifying the Partner. A cancellation made at short notice may give the Partner the right to a reasonable compensation. Unless the Partner's offer expressly states otherwise, the following indicative limits apply:

Any cancellation fee is a matter between the Customer and the Partner, not a charge collected by Jard.

If the Partner cancels an accepted offer, you incur no payment obligation. You are free to submit a new request through the Platform.

6. Consumer's right of withdrawal in distance selling

Under chapter 6 of the Finnish Consumer Protection Act, you have a 14-day right of withdrawal for a service ordered through the Platform. The withdrawal period begins on the day you accept the Partner's offer.

Exception: if you ask the Partner to start the service before the withdrawal period ends:

• and the service is fully performed before you exercise the right of withdrawal, the right lapses;
• and the service is partially performed at the time of withdrawal, you pay the Partner a reasonable amount for the work done up to that point.

Withdrawal is exercised by notifying the Partner or Jard (info@jard.fi). Jard will forward the notice to the Partner.

7. Complaints and Customer rights

If the service is defective, please notify the Partner in the first instance without undue delay. As a consumer, you have rights under the Finnish Consumer Protection Act, including the right to demand correction of the defect, a price reduction, termination of the contract, or damages directly from the Partner.

Jard's role in a complaint. Jard is not a party to the service contract and is not responsible for defects in the service performed by the Partner. Jard may, at your request, help convey information between you and the Partner and assess whether the matter warrants action against the Partner under the Platform's rules (such as a warning or closure of the account).

If a complaint is not resolved between you and the Partner, you may:

• refer the matter to the Finnish Consumer Disputes Board (kuluttajariita.fi)
• seek advice from the Consumer Advisory Service (kkv.fi/kuluttajaneuvonta)

8. Customer obligations

You agree to:

• provide truthful and sufficient information in your request and in subsequent communication
• enable the Partner's access to the service location at the agreed time
• treat the Partner and other Users respectfully
• give timely notice of any obstacles, changes, or safety risks (such as pets, allergies, or access routes)
• pay the agreed price on time

If you cause damage to the Partner's property, person, or to a third party intentionally or through gross negligence, you are liable directly to the injured party. Jard is not liable for damage caused by a Customer.

9. Reviews

You may leave a review of a Partner after the service. Reviews must:

• be truthful and based on your own experience
• be appropriate (not offensive, discriminatory, derogatory, or unlawful)
• relate to the service you received, not to the Partner as a person beyond that

Jard may remove, edit, or hide reviews that violate these rules or that Jard considers to be inauthentic or misleading.

10. Communication outside the Platform

Please keep communication with the Partner within the Platform's chat. This is for your benefit, so that:

• you and the Partner have a shared written record of what was agreed
• any disagreement can be addressed reliably
• you can make use of the Platform's safety features

Do not arrange services off-Platform with a Partner found through the Platform. Partners are bound by their own agreement with Jard not to do so.

11. Privacy

The processing of your personal data is described in the Privacy Policy (jard.fi/privacy).

12. Closing a user account

You may close your user account at any time through the Platform's settings or by contacting info@jard.fi. Any open accepted offers should be brought to a conclusion with the Partner before the account is closed.

Jard's right to close an account or restrict access to the Platform is set out in sections 6 and 7 of the General Terms.

13. Governing law and disputes

These terms are governed by the laws of Finland. A consumer always retains mandatory statutory protection. Disputes are resolved in accordance with section 13 of the General Terms.

Contact: info@jard.fi · jard.fi